How our emergency call-outs work.

Availability

Our emergency line is open 24 hours a day, 7 days a week, including weekends and bank holidays.

Response times

When you call, we give you an arrival time before we set off. It depends on where you are, the time of day and the traffic.

Service area

We cover Mansfield and a 30-mile radius. If you are unsure whether your property falls within our coverage area, please call and we will confirm.

Before we arrive

If water is escaping, turn off the supply at your stop tap if it is safe to do so, and keep electrical equipment away from affected areas. We will help you locate your stop tap over the phone before setting off.

Call-out charge

There is a call-out charge for emergency visits. It is the same rate day, night, weekends and bank holidays. We tell you the price on the phone before we set off.

If a repair we carried out fails, there is no second call-out charge.

Assessment and pricing

We offer a free plumbing inspection or assessment and provide free quotes. Pricing is explained before any work begins and we do not start until you agree.

Guarantee

Eligible repairs are covered by a 12-month workmanship guarantee. If a repair we carried out fails, call the same number and quote your job reference.

Contact

Call 07541 519895 or email support@callmyplumber.co.uk.